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How to Become a Registered NDIS Provider

Posted By  
17:00 PM

Since the National Disability Insurance Scheme’s progressive roll-out across Australia, a large portion of disability support providers, including Hart to Hart, have elected to become registered NDIS providers.

The big advantage NDIS registration offers to NDIS participants is that it provides peace of mind. This is because every registered NDIS provider must meet the stringent quality and safety standards required under the NDIS Practice Standards.

So, what’s involved in becoming a registered NDIS provider? Given it’s a nationally rolled out government-administered scheme the first thing required is a positive approach and a sense of humour to work through the bureaucratic processes! Applying to be a registered provider also takes time, money, and effort. Let’s explore in detail below.

Planning Ahead

It can pay to do your homework before applying to be a registered provider. This is because the requirements are very strict, and knowing what to expect means providers can prepare by:

  • Updating quality assurance documents
  • Educating staff about changes to procedures required under the NDIS
  • Updating risk assessment registers and other safety management documents and procedures

For providers who aren’t sure if they do meet the requirements for becoming a registered NDIS provider, the Commission’s website features abundant resources to help clarify this, including this booklet.

The Application Process…

For providers to become registered, they must officially start the process by completing the online NDIS provider application form.

The application process involves submitting detailed information to the NDIS Commission about the provider’s background and key personnel. The NDIS is obviously very interested in knowing if a provider or any of its key personnel have previously had any issues with their service delivery model and practices.

This initial application process also involves the provider agreeing to an audit by an NDIS approved auditor, to ensure the provider is compliant with NDIS practice standards.

The auditing process can be stressful and sometimes overwhelming, that’s why it’s important to plan ahead as we discussed above, and to fully understand what the NDIS Commission requires. What’s nice to know is that the auditor doesn’t simply come into the provider’s workspaces, conduct an audit, and then disappear, giving providers an anxious wait before hearing back from the NDIS Commission. Instead auditors work with providers to understand the assessment and to identify how they may resolve any issues.

The Outcome

Once the audit has been completed and submitted to the NDIS Commission, providers do then have a bit of an anxious wait on their hands! The NDIS Commission makes no commitments in terms of processing times for applications, however if a provider is a small operator offering a small number of services and supports it’s more likely that it will get a quicker response than a provider offering much more complex service offerings.

If a provider is successful, they’ll receive a certificate of registration. If not, the provider is entitled to appeal the NDIS Commission decision.

The process of becoming a registered NDIS provider is time consuming and can be challenging. At Hart to Hart we are proud to have achieved NDIS provider registration as it demonstrates our commitment to offering quality, meaningful services to our clients.

Contact us today to find out how we may be able to assist you.