We recognise the trust you are placing in us by providing your personal details and we are committed to the protection of your personal information. This policy applies to and is adopted by our employees, related entities and associated companies and contractors which are subject to the Privacy Act 1988.
What personal information we generally collect and why:
We collect information in a number of different ways including directly, indirectly and through third parties including:
When collecting your personal information, we may ask you to provide the following information:
If you provide us with direct debit or direct credit details, we will only disclose those details to our bank to facilitate the provision of that service.
We collect your personal information so we can provide our services and goods to you. In addition, we may utilise this information to communicate news, promotional offers or special events to you or for marketing, research, planning and product development purposes.
This information is used to assist the conduct of our business, to provide and market our services, to communicate with you and, most importantly, to help us manage and enhance our services for you. By providing consent to receive these communications from us you are acknowledging that the consent will remain current until you advise us otherwise in writing.
You can opt out at any time by contacting our Privacy Officer or by unsubscribing to our commercial electronic messages as set out below.
Junk mail or unsolicited email
You will only receive emails from us if:
The Company will destroy information if the information was not lawfully collected by us, and/or by written request by you
If you, or a company you work for, supplies goods or services to us, we may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide. This information will be used for the purposes of managing the provision of those good or services only.
Other information we collect
We may also collect the following information from you:
We use this information so that we can tell which pages are the most popular and where people spend most of their time on our website. We use this information to improve our website and our services delivered to you. In some circumstances we may collect personal information about an individual from a third party, for example, to analyse traffic at our website. If this information is linked with personal information we already hold about you (as set out above), this new information will be treated as personal information and will be handled in the same manner as the personal information to which it has been linked.
Are we likely to disclose your personal information overseas?
We may disclose your personal information to the following overseas recipients:
How your personal information is stored and kept secure
We will use all reasonable endeavours to keep your personal information in a secure environment away from misuse, interference, loss, unauthorised access and modification or disclosure. However, this security cannot be guaranteed due to the nature of the internet. We will take reasonable steps to protect personal information held from misuse, loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
When your personal information is no longer required we will take reasonable steps to destroy it. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us immediately (contact details below).
If we believe there has been a breach of our privacy obligations (such as unauthorised access or disclosure) which is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as soon as practicable.
Accessing your information In order to maintain the security of your personal information we may require you to provide proof of your identity before discussing any personal information and we may ask you to specify what information you require. Ways in which we may ask you to provide proof of identity may include the following:
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us and subject to the exceptions set out in the Privacy Act 1988, you may seek access to and correction of the personal information which we hold about you and we will take all reasonable steps to correct it within a reasonable time frame.
How you can make a privacy related complaint?
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact us. We may ask you to lodge your complaint in writing. Any complaint will be investigated by our Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made (usually within 30 days). If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (details below).
Questions or Complaints
Hart to Hart Counselling Pty Ltd T: 0481 521 509
For more information on privacy in Australia, please visit the Australian Commonwealth Government’s Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
We invite and seek feedback as part of Hart to Hart’s commitment to continuous quality improvement.
Below is our policy around our complaint and compliment procedures.
Refer to our complaints policy here Complaints Policy
Hart to Hart Reconciliation statement
Hart to Hart acknowledges and pays respect to the past, present and future traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
Hart to Hart counselling is committed to providing exceptional customer service. All complaints are treated confidentially, impartially, investigated promptly and any recommendations for practice delivery implemented.
Hart to Hart counselling encourages complaints and feedback about service delivered. All feedback is lodged and used to develop future processes. We aim to learn from any feedback from the complaints process and the complaints policy is part of our Continuous Quality Improvement process.
Hart to Hart counselling Complaints procedure:
Hart to Hart counselling
Attention: Kerrie Hart
Lvl 40/140 William Street
MELBOURNE, VIC 3000
4)A written complaint will be acknowledged within 7 days.
5) The matter will be responded to in writing within 21 days
6) A response will be made in writing by Hart to Hart counselling, Manager of service delivery.
The National Disability Insurance Scheme Act (2013)
The Disability Services Act (1986)
The Disability Discrimination Act (1992)
The Privacy Act (1988)
Disability Inclusion Act NSW (2014)